Refund policy

At Chipmunk's Store, your satisfaction is our priority. If you're not happy with your purchase, you may request a refund or exchange within 14 days of receiving your order.

Eligibility: Items must be unused, in original packaging, and in the same condition as received.

Non-refundable items: Sale items, opened skincare products, and items damaged due to misuse.

Process: Email us at alvinchipmunktan@gmail.com with your order number and reason for return. We'll respond within 2 business days.

Refunds: Once approved, refunds are processed to your original payment method within 5–10 business days.